The service world is turning digital and it’s turning self-service. As a result, seamless, digital-first and great customer experiences have become the new competitive battleground in service. But getting there can be tricky, which is where we can help.
Rethink the way you deliver great service experiences
Your post-sales service parts and supply chains are under a lot of pressure. Not only is there a constant drive for efficiency, but your customers expect a whole lot more too.
The future of service is digital
Businesses now expect the same fast, digital customer experiences that we’re all used to in the online consumer world. Getting parts delivered on-time—and providing easy avenues for returns—can do wonders for customer satisfaction and save you millions as well.
With an estimated 60% of all customer service engagements being delivered via digital and web self-serve channels by 2023*, the future of service really is digital.
*Gartner Group, April 2020
Unlock hidden revenues and sustainable costs with Augmented Reality
Warranty credits are nothing new. But having deep visibility over individual components in complex systems—and managing their warranties automatically at the point of service, with zero shipping costs—is. All of this is made possible by innovations such as OnProcess’s augmented reality self-service apps and returns portals.
Drive new levels of sustainability with a new Circular service value chain
Recovering old or redundant parts has many benefits. By getting your assets back, you can reduce new-buy expenditure, increase supply chain resilience and improve overall sustainability and Circularity.
Our platform is making a difference for hundreds of companies